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FAQ

Women frequently ask us

What makes REVIVE gel special?

Meet the power of Algae! Our patented A-SPS™ technology is changing how women think about intimate care. This natural marine extract doesn't just provide temporary relief - it bonds with your delicate tissues to deliver 36-hour moisture while helping restore your body's natural balance. That's moisturization you can count on! No hormones or harsh chemicals, just continuous comfort and renewal, day after day. Ready to experience what real rejuvenation feels like?

How do I use REVIVE?

Simple is powerful! One quick pump delivers the perfect amount every time. Apply daily before bed during your first week, then listen to your body and adjust as needed. Many women love a morning application too - because feeling fresh and confident should last all day.

How do I know REVIVE will work for me?

Frustrated with solutions that just don't cut it? REVIVE works differently. Our patented A-SPS™ technology creates a lasting moisture barrier that actually stays put - delivering 36 hours of continuous hydration. Whether your dryness is mild or severe, you'll join thousands of women who've found real relief with REVIVE. Sometimes different is exactly what you need.

Why isn't my dryness going away naturally?

Just like grey hair or skin changes, vaginal dryness is part of your body's natural journey - it's not an illness that "goes away." This isn't about desire; it's simply your body's changing physiology. Think of it like skincare - your delicate tissues need consistent moisture support to stay healthy. REVIVE steps in as your daily care solution, because while we can't turn back time, we can absolutely maintain your comfort and confidence. Ready to embrace care that works with your body's natural changes?

What about intimacy? When will I feel better?

Here's the exciting part - relief starts immediately! But the real magic? Within 1-2 weeks of regular use, you'll notice a dramatic difference in comfort. No more planning ahead or worrying about discomfort. Just you, feeling confident and ready for spontaneous moments. Isn't that how life should be?

Why not just use lubricant?

Think of lubricants like a sugary soda - they might feel good in the moment, but they're actually dehydrating your delicate tissues. REVIVE? It's like having a personal hydration system that keeps working day and night. While lubricants can temporarily mask the problem, their harsh ingredients often leave you feeling dryer than before. Our gel actually maintains your natural balance while providing lasting moisture. Want to feel naturally ready for intimate moments, without compromising your intimate health? That's exactly what REVIVE delivers..

Is REVIVE safe for sensitive skin?

Your comfort is everything. Our natural, hypoallergenic formula skips the nasty stuff - no hormones, parabens, or artificial fragrances. Just clean, effective ingredients that respect your body's delicate balance. Have specific sensitivities? Let's talk about what makes REVIVE different.

Questions about our delivery

How will I receive the product?

We value your privacy! Which is why the product arrives in a non-transparent, cardboard shipping package, by courier to your front door. When you open the package, you'll find our special box affixed with a transparent sticker to ensure the package hasn’t been opened. If one of the stickers is missing /torn, please send us a picture on WhatsApp and we will send you a replacement box right away.

How soon will I receive the product?

We use YDM services. Delivery time to major cities in Israel is up to 3 business days (excluding day of purchase).

For other parts of the country, including the Golan Heights, the Jordan Valley, across the Green Line, the northern border, the Dead Sea, Eilat and the Arava, the delivery time is up to 5 business days (excluding day of purchase). Israeli holidays may create shipping delays.A tracking link will be sent to you upon purchase confirmation.You will be contacted by SMS to coordinate delivery.Presently, there is no possibility to request delivery delay.

Are there any discounts?

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How can I check shipping status?

Upon purchase confirmation, you'll receive a shipment tracking link.

If you encounter any problem, our support team is at your disposal by email, phone and WhatsApp.

What is your return policy?

We want you to be able to purchase our products doubt-free, therefore, we have a 'no questions asked' return policy, as stipulated in our warranty which is included in the product's package. If you purchased a product, received it and you do not like it for any reason, contact our support by email /phone /WhatsApp for guidance.

Please note - Israeli law stipulates a 5% cancellation fee for product return.

Is it possible to buy your products in a physical store?

Currently, REVIVE is exclusively available online. Upon purchase, REVIVE is home delivered by VIP courier.

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Can I pay cash? Or make a bank transfer?

Unfortunately, neither cash payment nor payment by bank transfer is possible, at the moment. You could order our products by phone, using your credit card, or even pay via bit, using our online purchase form.

I received a flawed product – what do I do?

Contact our support team by email, phone or WhatsApp.

I didn't receive an invoice via e-mail. What do I do?

Please contact us with your purchase details, and we will send you an invoice in no time. You can contact us using WhatsApp or mail us at hello@secretdejoie.com

I didn't receive my order

Try using this link to check on your package.If the problem isn't solved, please contact us and we will make sure you receive the product as ordered. You are welcome to contact us via WhatsApp, or mail us at hello@secretdejoie.com

Loved REVIVE – where do I leave feedback?

Thank you so much! We would love to read all about your REVIVE experience, right here

Curious about menopause

What are the effects of menopause?

Symptoms of menopause are diverse and vary from woman to woman. Vaginal dryness is just one of these symptoms, but it is recommended to be aware of the full list of symptoms:

Heat waves, cold waves, night sweats, damp and sticky skin, palpitations, nervousness, mood swings, sleep disorders, irregular menstruation, lack of sexual desire, vaginal dryness, fatigue, anxiety, depression, lack of focus, difficulty concentrating, memory problems ,urinary incontinence, itchy skin, joint and muscle pain, muscle tension, breast pain, headaches, indigestion, bloating, worsening of allergies, weight gain, thinning hair, facial hair growth, dizziness, loss of balance, change in body odor, electric currents sensation, tingling fingers sensation, bleeding gums, burning sensation in the tongue and upper part of the palate, bad breath, bone thinning - osteoporosis, weakening of the nails, tinnitus.

Of course, not all women experience all the symptoms. Most symptoms pass over time. Some of the symptoms appear earlier while others may appear at a later stage.

To read more about the effects of menopause and how to deal with them, click here

When does menopause begin?

Israeli women begin menopause at the relatively early age of 51 (on average). Though the age differs, this figure indicates that a considerable percentage of Israeli women may reach menopause at the peak of their careers, while raising school-age children.

Menopause is individual, its symptoms vary and may start even at a stage when there is still a menstrual cycle. Because the symptoms vary it is important to be aware of them, especially since even medicine does not always link certain symptoms to menopause.

For further information on the effects of menopause click here

What causes Vaginal Dryness

1) Simply remove the applicator from the sealed wrapper by tearing the easy-open notch. Take care not to open the applicator at this time. Instead, grip the applicator firmly by the thick end and shake down to ensure that the contents are at the thin end of the applicator.*Note, Avoid the use of scissors or any other tools to open the sachet or to remove the tip of the tube.  2) Then, remove the cap at the narrow tip of the applicator by pulling it back. 3) Find a comfortable spot and relax. While sitting, standing, or lying on your back with knees bent, gently insert the open end of the applicator into the vagina. If painful or sensitive, gently press the applicator, extract a small amount of the gel and coat the tip of the applicator to moisturize the nozzle before inserting it. 4) To extract the gel from the tube and deposit it in the right place, press the thick end of the applicator . Remove the applicator and discard in a plastic waste container. The applicator is made of recyclable material - please recycle when possible. Now you are ready to enjoy the feeling of moisture and the goodness of Secrét de Joie REVIVE. Depending on your level of dryness, you may notice a tingling sensation during initial applications. This is simply Secrét de Joie REVIVE balancing your natural pH. This sensation should go away as your skin heals itself. 

How does Secrét de Joie work?

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How often does Secrét de Joie need to be applied?

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How to choose between Revive and Comfort?

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